Terms and conditions

 

INTELLECTUAL PROPERTY & CONTENT

All trademarks, logos, images and content remain the property of Lovely Decor and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Lovely Decor, unless for personal use. Please email us at decor@lovely-decor.com to request consent.

 

ACCURACY OF CONTENT

 All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding. Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer.

 

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Lovely-Decor.com shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

 

CONDITIONS OF USE

If you visit or shop within Lovely-Decor.com, you accept the following conditions. Please read them carefully.

We can only ship to your exact billing address for security purposes. Any order with an address different from the billing address will not be processed.

 

CANCELLATION POLICY
You have 1 hr from the time your order was placed to contact us regarding cancellations or order changes.

If you cancel or change the order within one hour, there is no fee. However, if you cancel or change the order after one hour, there will be a 20% service fee charge of the purchase price.

 

DELIVERY

All retail prices on our website are in US Dollars and your purchase will be charged in US Dollars.

 

Products are located in the warehouses in United States, Canada, and China. If you order two products and more, you might receive items in different time because they are shipped from the different warehouses.

 

All shipments require processing  before shipping. Processing includes selecting the product, quality assurance checks and careful packaging for shipment. Shipment  processing  time is 6-10 business days, custom made items take 15-20 business days.

 

OUT OF STOCK

If an item in you order is not in stock, we will notify you by e-mail of the expected delivery date.. You will be given the options to wait for the item you ordered, substitute it with another product, or cancel your order at no cost to you.

 

Please make sure that your shipping address is correct. An incorrect address may cause delay in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer.

 

Any cancellation made after the order confirmation sent by us (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred.

 

We strongly advise customers to select the shipping insurance option. Lovely-Decor.com will not be held responsible for replacement of the missing shipment nor will Lovely-Decor.com compensate the purchaser for any losses incurred.

 

INTERNATIONAL ORDERS

All sales are final for orders outside of Canada and US. Lovely Decor holds no responsibility for lost or damaged orders that are being shipped internationally. No refunds will be granted. 

Customers are responsible for customs brokerage fees, duties and taxes if applicable.


RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 14 days of the ship date.

Please note the original shipping charge is non-refundable.

When the merchandise is received you will receive a merchandise refund less a 20% restocking fee.

Items must be unused, undamaged and in new condition with all original tags attached.
Please contact our customer service BEFORE sending back a shipment to us via our Return Merchandise Authorization process (RMA). This will allow us to confirm that we have the inventory in stock and can be better prepared for the arrival of your shipment with faster processing.

If you refuse your package upon delivery, you will be responsible for the shipping charges of the item’s return. You must provide a proof of "Refused and Returned"  issued by the postmaster and also the return tracking number. If you do not provide the return tracking number and the package is lost during the return process, we will not be able to refund your payment.  If the package is returned successfully, you will be refunded back the item’s original cost but there will be a 20% restocking fee as well the round trip costs for shipping to your address and returning back to the warehouse.

We want you to be completely happy with your purchase. Your unworn, unused item(s) may be returned or exchanged within 14 days of ship date. Tags should still be on products.

If you believe you have received defective merchandise, or were shipped incorrect merchandise (style, size, color), you must contact Customer Care with 5 days of receipt, or send the item back to us postmarked within 5 days of receipt.

The following are not eligible for returns:

Returns received after 14 days of the original shipment date Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume, pet hair, pet stains, rips/tears, human hair, and stains.

Items marked “FINAL SALE” are non-refundable.

Returns without a RMA# will be refused. 

 

Lovely-Decor.com reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
Items do not meet these standards will not be refunded or shipped back to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. We won't be able to process an exchange or refund if the return product is lost during transportation before it reaches our return processing center.

No returns will be accepted for custom orders.

 

Packages not authorized for return will be refused. Please ask the customer service for a RMA number BEFORE returning.

 

We cannot be responsible for packages lost or damaged in transit, please ship your return with a delivery confirmation and insurance. All COD(cash on delivery) will be refused.

 

EXCHANGES
You can return unworn, unused items within 14 days of ship date for an exchange. Tags should still be on products. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. We won't be able to process an exchange or refund if the return product is lost during transportation before it reaches our return processing center.

Please allow 10 business days after receipt in our warehouse for your return and refund to be processed.
For faster processing, please follow the requested RMA guidelines. 
Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as bank processing times may vary. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

 

 

COLOR ACCURACY

The photos we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

 

SIZE DESCRIPTION

A lot of our designs have decorative ruffles on the edges. Please note that the duvet cover and shams size written in the product description does not include the ruffles.

For example, a 86" x 92" duvet cover means it fits a duvet that is 86" x 92". It is customer's responsibility to measure the duvet they currently use and choose the suitable size from our website. If the customer didn't measure their own duvet / shams and ordered the wrong size by mistake, we are not responsible for the customer's mistake. 

Every manufacturer makes the twin / full / queen / king size differently. Every country also has different queen / king sizes as well. It is recommended that the customer use a measurement tape to measure their own duvet before ordering to avoid problems.

 

CLEANING INSTRUCTIONS

If there are any ruffles, lace, sheer, or any delicate material on the product, please dry clean or hand wash this item. Washer and dryer will damage the ruffles, lace, sheer. We are not responsible for any kinds of washing damage.

 


DAMAGES & CLAIMS
Damages sustained in transit are the sole responsibility of the freight carrier.

If packaged item is dented, opened, punctured, or looks as if damages may have occurred during transit, please examine in the presence of the driver.

All damages must be noted and taken up with the carrier immediately.

Notate any visibly damaged and keep all packing materials.

A claim will have to be filed with the shipping company.

After item has been accepted by customer, we no longer assume responsibility for the item.

We do not accept responsibility for damaged or lost items during transit.


DELIVERY TIMES
We make every effort to get our items to you on time. Items that we have in stock will ship out within 6-10 business days unless otherwise noted. However other items may having a handling time of 15-20 days if the item is custom & handmade. Please note that our shipping dates are estimated and cannot be guaranteed. Occasionally issues arise that are beyond our control which require longer production times. If this is the case, you will be notified promptly.

Please note that shipping time is 10 to 20 business days or longer. Shipping time is only for estimated purposes and we do not guarantee the actual delivery time frame. What we can guarantee is the product quality, not logistic delivery time. If after 20 business days the package is not delivered, please contact us and we will investigate. After an investigate case is opened, please wait 15 business days for the result. If the tracking number shows delivered, then the package is deemed delivered. If the tracking shows not delivered, we will resend or provide a refund. The customer must wait 15 business days for the result. If the customer does not wait for a result and files a dispute while leaving a negative feedback on any form, we will not provide any refund nor resend and will send the customer’s account to the collection agency along with reporting the customer's information to be on the not welcome list for other merchants. Customers who like to receive the products in a certain time should not purchase from our website.

BACKORDERS
If an item you order is backordered, please note that a new shipment is expected soon and your order will ship immediately. You will receive a notice for the expected date of delivery. If you do not want to wait until the due date, you may cancel the order and full refund will be credited back to your credit card.

 

FRAUDULENT ACTIVITY

When fraud activity occurs, we will report it to police at once and also report your information to the anti-Fraud database which will greatly decrease your ability to make purchase from over 6000 e-commerce business in North America. 

 

CHARGEBACK POLICY (THIS APPLIES TO THIEVES ONLY)

 The charge that will appear on your credit card statement will be “LOVELY DECOR”. If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $150.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase.

 

Also In the event we receive a charge-back or reversal we will immediately forward the information to a credit reporting agency in your city or state. This in turn will seriously affect your credit rating. We will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, LOVELY DECOR will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service or Fedex Security Department.

 

We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation.

 

Upon receiving a charge-back, reversal or initial payment dispute, additional charges will be applied to the original order amount and an account will be created. In the event the account is not paid we will initiate legal proceedings.

 

Additional charges may include - but are not limited to - legal fees, recovery and collection fees, credit reporting fees and bank fees.

 

Company will also report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account.

 

 Note: The customer must attempt to return any and all merchandise to LOVELY DECOR before attempting a chargeback. NO EXCEPTIONS!

 

STOLEN CREDIT CARD PURCHASE

 

Our credit card processor logs all IP strings on services placed over the internet - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.