Delivery

All retail prices on our website are in US Dollars and your purchase will be charged in US Dollars.

Current shipping promotion: Free shipping for Canada and USA. 

Products are located in the warehouses in United States, Canada, and China. If you order two products and more, you might receive items in different time because they are shipped from the different warehouses.

 

All shipments require processing  before shipping. Processing includes selecting the product, quality assurance checks and careful packaging for shipment. Shipment  processing  time is 6-15 business days, custom made items take 15-30 business days.

 

Delivery Times

We make every effort to get our items to you on time. Items that we have in stock will ship out within 6-15 business days unless otherwise noted. However other items may having a handling time of 15-30 business days if the item is custom & handmade. Please note that our shipping dates are estimated and cannot be guaranteed. Occasionally issues arise that are beyond our control which require longer production times. If this is the case, you will be notified promptly.

 

Please note that shipping time is 15 to 30 business days or longer. Shipping time is only for estimated purposes and we do not guarantee the actual delivery time frame. What we can guarantee is the product quality, not logistic delivery time. If after 30 business days the package is not delivered, please contact us and we will investigate. After an investigate case is opened, please wait 15 business days for the result. If the tracking number shows delivered, then the package is deemed delivered. If the tracking shows not delivered, we will resend or provide a refund. The customer must wait 15 business days for the result. If the customer does not wait for a result and files a dispute while leaving a negative feedback on any form, we will not provide any refund nor resend and will send the customer’s account to the collection agency along with reporting the customer's information to be on the not welcome list for other merchants. Customers who like to receive the products in a certain time should not purchase from our website.

 

 

Backorders

If an item you order is backordered, please note that a new shipment is expected soon and your order will ship immediately. You will receive a notice for the expected date of delivery. If you do not want to wait until the due date, you may cancel the order and full refund will be credited back to your credit card.

 

Out of Stock

If an item in you order is not in stock, we will notify you by e-mail of the expected delivery date.. You will be given the options to wait for the item you ordered, substitute it with another product, or cancel your order at no cost to you.

 

Please make sure that your shipping address is correct. An incorrect address may cause delay in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer.

 

Any cancellation made after the order confirmation sent by us (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred.

 

We strongly advise customers to select the shipping insurance option. Lovely-Decor.com will not be held responsible for replacement of the missing shipment nor will Lovely-Decor.com compensate the purchaser for any losses incurred.

 

International Orders:

All sales are final for orders outside of Canada and US. Lovely Decor holds no responsibility for lost or damaged orders that are being shipped internationally. No refunds will be granted. 

According to our past experience, 99% of the packages send to UK, France, Germany, Sweden, Australia, Finland have no customs duties. 

Customers are responsible for customs brokerage fees, import duties and taxes if applicable.