Current shipping promotion: Free shipping for Canada and USA.
If you order two products and more, you might receive items in the different time because they are shipped from the different warehouses.
All shipments require processing before shipping. Processing includes selecting the product, quality assurance checks and careful packaging for shipment. Shipment processing time is 6-15 business days, custom-made items take 15-30 business days.
We make every effort to get our items to you on time. Items that we have in stock will ship out within 6-15 business days unless otherwise noted. However other items may have a handling time of 15-30 business days if the item is custom & handmade. Please note that our shipping dates are estimated and cannot be guaranteed. Occasionally issues arise that are beyond our control which requires longer production times. If this is the case, you will be notified promptly.
Please note that shipping time is 15 to 30 business days or longer. Shipping time is only for estimated purposes and we do not guarantee the actual delivery time frame. What we can guarantee is the product quality, not logistic delivery time. If after 30 business days the package is not delivered, please contact us and we will investigate. After an investigated case is opened, please wait 15 business days for the result. If the tracking number shows delivered, then the package is deemed delivered. If the tracking shows not delivered, we will resend or provide a refund. The customer must wait 15 business days for the result. If the customer does not wait for a result and files a dispute while leaving a negative feedback on any form, we will not provide any refund nor resend and will send the customer’s account to the collection agency along with reporting the customer's information to be on the not welcome list for other merchants. Customers who like to receive the products at a certain time should not purchase from our website.
If an item you order is back ordered, please note that a new shipment is expected soon and your order will ship immediately. You will receive a notice of the expected date of delivery. If you do not want to wait until the due date, you may cancel the order and full refund will be credited back to your credit card.
Out of Stock
If an item in your order is not in stock, we will notify you by e-mail of the expected delivery date. You will be given the options to wait for the item you ordered, substitute it with another product, or cancel your order at no cost to you.
Please make sure that your shipping address is correct. An incorrect address may cause the delay in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer.
Any cancellation made after the order confirmation sent by us (regardless of whether it has shipped) will be charged a 10% cancellation fee and any shipping charges incurred.
The risk of loss and title for items purchased from the seller pass to you, the buyer, upon our delivery to the carrier or, if such items must cross an international border, then the risk of loss and title pass to you when they clear customs.
If you going on vacation after the order is placed, please let us know before ordering so we can hold your order and only ship it after you are back from vacation. Most of the packages have tracking numbers and we won't be responsible for the missing packages after the tracking site shows "delivered" status. If your package is stolen after the courier delivers your package, please check the surrounding cameras if there are any and contact your local police. To prevent doorstep stealing, please check the tracking site after you receive the shipment confirmation email and be home when the date the tracking site shows "out to delivery". If you are not home, please make arrangements for a trusted friend or neighbor to look out for you.
All sales are final for orders outside of Canada and US. Lovely Decor holds no responsibility for lost or damaged orders that are being shipped internationally. No refunds will be granted.
According to our past experience, 99% of the packages sent to UK, France, Germany, Sweden, Australia, Finland have no customs duties.
Customers are responsible for customs brokerage fees, import duties and taxes if applicable.